Which Site is Better for Buying Shoes: Zappos or Amazon?

Which Site is Better for Buying Shoes: Zappos or Amazon?

Zappos, initially a shoe retailer, offers a specialized selection with excellent customer service and a generous return policy. Amazon boasts a vast selection, potentially better deals, and benefits for Prime members. While Zappos prioritizes a streamlined shoe-shopping experience, Amazon offers broader variety. Your choice depends on personal preference and the specific shoe or deal you seek.

SelectionSpecialized in shoes; wide variety of brands and sizes.Vast range; shoes plus countless other products.
User ExperienceUser-friendly with a focus on shoes.Comprehensive but broader, requiring more filtering.
Customer ServiceRenowned for exceptional service.Good, varies by seller.
Shipping & ReturnsFree shipping & returns, 365-day return window.Prime benefits; return policies vary by seller.
PriceCompetitive, consistent pricing.Varies; potential for better deals from various sellers.
ReviewsDetailed feedback on fit and comfort.Extensive user reviews, broader in scope.

Your choice between Zappos and Amazon might depend on your priorities—whether it’s a specialized selection and service, or variety and potential deals.

Zappos and Amazon are two of the most popular online retail giants where you can buy shoes. However, they offer different shopping experiences and have distinct advantages. Here’s a comparison to help you decide which is better for buying shoes:

  1. Ownership & Relation:
    • Amazon actually acquired Zappos in 2009. This means that while they operate as separate entities, they share the same parent company. You may sometimes find similar products and offers on both sites.
  2. Selection:
    • Amazon: Offers a vast range of products, including shoes from many brands, ranging from high-end to budget-friendly. The sheer volume and diversity of choices can be overwhelming but also advantageous if you’re looking for a very specific item.
    • Zappos: While it has expanded its offerings, Zappos started as a shoe retailer. This specialization means they typically have a deep selection of shoes, from many brands and in a wide variety of sizes and widths.
  3. User Experience:
    • Amazon: Comprehensive search features, user reviews, and Q&A sections. However, given the vast number of products, finding a specific shoe might require more filtering.
    • Zappos: Clean, user-friendly design with a focus on shoes. The site often provides multiple photos of each shoe, videos, and detailed product descriptions.
  4. Customer Service:
    • Zappos: Renowned for its exceptional customer service. They offer free returns for a year, 24/7 customer support, and often go above and beyond to ensure customer satisfaction.
    • Amazon: Offers good customer service, but the experience can vary depending on the seller. When buying shoes, ensure the product is “Shipped from and sold by Amazon” or a reputable third-party seller.
  5. Shipping & Returns:
    • Amazon: Amazon Prime members get fast and free shipping. However, return policies can vary greatly depending on the seller.
    • Zappos: Offers free shipping and returns on all orders. The return window is generous, allowing you 365 days to send back unworn items.
  6. Price:
    • Amazon: Prices can vary significantly depending on the seller. There are often deals, discounts, or competitive pricing, especially if you’re open to buying from third-party sellers.
    • Zappos: Generally offers competitive pricing, but you might not find as many steep discounts or deals as on Amazon. However, the price you see is typically consistent and trustworthy.
  7. Reviews:
    • Amazon: The platform is known for its extensive user reviews, which can provide valuable insights into the fit, comfort, and quality of shoes.
    • Zappos: Also offers customer reviews, and given its focus on shoes, the feedback is often detailed regarding fit and comfort.


What’s the difference between Amazon and Zappos?

Amazon and Zappos are two different online retailers. Amazon is a massive e-commerce platform that sells a wide range of products, including shoes, while Zappos is primarily focused on selling footwear and related accessories.

Where to buy the best shoes online?

Both Amazon and Zappos offer a vast selection of shoes online. However, other reputable online retailers like Nike, Foot Locker, and Adidas are also known for selling quality shoes.

Is Zappos reliable on Amazon?

Yes, Zappos is reliable on Amazon. Since Amazon acquired Zappos in 2009, Zappos operates as a subsidiary of Amazon, and customers can purchase Zappos products through the Amazon website.

Why are things cheaper on Zappos?

Things may appear cheaper on Zappos due to various factors, including sales promotions, bulk purchasing, and exclusive deals with manufacturers. Additionally, Zappos may offer discounts to attract customers and stay competitive in the market.

What are the advantages of Zappos?

Zappos is known for its excellent customer service, vast shoe selection, easy returns policy, and free shipping. They prioritize customer satisfaction and offer a wide variety of shoe brands and styles.

Does Amazon deliver Zappos?

Yes, as Zappos is owned by Amazon, Zappos products can be delivered through Amazon’s delivery services.

What’s the most reliable place to buy shoes?

Both Zappos and Amazon are reliable places to buy shoes online due to their strong reputations and customer service. Other reputable options include official brand websites and well-known shoe retailers.

Which company sells the best shoes?

The “best” shoes are subjective, as it depends on individual preferences and needs. Different companies excel in different areas, and popular shoe brands include Nike, Adidas, New Balance, Puma, and more.

Which is the best month to buy shoes?

The best month to buy shoes can vary depending on seasonal sales and discounts. Generally, clearance sales at the end of a season or during major holidays like Black Friday can offer excellent deals.

Is Zappos shoes owned by Amazon?

Yes, Amazon acquired Zappos in 2009, and Zappos operates as a subsidiary of Amazon.

Can you trust ordering from Amazon?

Yes, Amazon is generally a trusted and reputable online retailer. However, as with any online purchase, it’s essential to exercise caution, read reviews, and be aware of potential scams or third-party sellers.

Is Zappos a good place to buy from?

Yes, Zappos is considered a good place to buy shoes due to its extensive selection, excellent customer service, and hassle-free returns policy.

What is Zappos weakness?

Zappos’ main weakness is its focus on selling shoes and related products only. Some customers may prefer a more diverse online marketplace like Amazon, where they can find a broader range of products.

Who is Zappos biggest competitor?

Zappos faces competition from other online shoe retailers like Foot Locker, DSW (Designer Shoe Warehouse), and independent brand websites.

Why is everything so much cheaper on Amazon?

Amazon’s ability to offer competitive prices is influenced by its large-scale operations, efficient supply chain, and substantial bargaining power with suppliers. They also utilize data analytics to optimize pricing strategies.

Why does Amazon own Zappos?

Amazon acquired Zappos to expand its presence in the online footwear and apparel market and leverage Zappos’ strong reputation for customer service.

What is Zappos ranking?

As of my last knowledge update in September 2021, I do not have access to real-time rankings or data. Zappos’ ranking can vary depending on specific metrics or industry reports.

What makes Zappos different?

Zappos differentiates itself from other retailers through its focus on customer service, including free shipping and easy returns. Their emphasis on creating a positive shopping experience sets them apart from competitors.

How long do Zappos orders take?

The delivery time for Zappos orders can vary depending on the shipping method selected and the customer’s location. Typically, standard shipping takes around 4-5 business days, but expedited options are available.

Is shipping free with Zappos?

Yes, Zappos offers free standard shipping on all orders.

Is Zappos still free shipping?

As of my last update in September 2021, Zappos offered free standard shipping on all orders. However, it’s always a good idea to check the most current information on their website to confirm their shipping policies.

What is the safest website to buy sneakers?

Reputable websites to buy sneakers include official brand websites, well-known retailers like Foot Locker, Nike, Adidas, and also Zappos, which is known for its trustworthy service.

Is it cheaper to buy shoes online or in-store?

In some cases, buying shoes online can be cheaper due to online-exclusive deals and discounts. However, it’s essential to consider shipping costs and return policies when comparing prices.

What is the most popular shoe store?

Foot Locker, as one of the largest athletic shoe and apparel retailers, is considered one of the most popular shoe stores.

Why is Zappos so popular?

Zappos gained popularity due to its exceptional customer service, wide selection of shoes, easy returns policy, and positive shopping experience.

When did Amazon buy Zappos?

Amazon acquired Zappos in July 2009.

How are Amazon and Zappos related?

Amazon owns Zappos, and Zappos operates as a subsidiary under the Amazon umbrella.

How do I know if an online shoe store is legit?

To determine if an online shoe store is legitimate, look for the following:

  1. Secure website: Check for “https://” in the website address and a padlock icon in the browser bar.
  2. Customer reviews and ratings: Look for reviews and feedback from other customers.
  3. Contact information: Legitimate stores provide clear contact information, including a physical address and customer support details.
  4. Return policy: Ensure the store has a clear and fair return policy.
  5. Trustworthy payment options: Legitimate stores offer secure payment methods.

Is GOAT a good shoe website?

Yes, GOAT is a reputable online marketplace for buying and selling sneakers. They authenticate and verify the condition of shoes to ensure buyers receive genuine products.

Is Zappos from China?

No, Zappos is not from China. It is an American online retailer based in Las Vegas, Nevada.

Why do customers love Zappos?

Customers love Zappos for its excellent customer service, hassle-free returns, wide shoe selection, and free shipping, which contribute to a positive shopping experience.

What does Zappos do with returned shoes?

Zappos generally donates returned shoes to charity or recycles them responsibly if they cannot be resold.

Is Zappos a US company?

Yes, Zappos is a US company headquartered in Las Vegas, Nevada.

What shoe retailer does Amazon own?

Amazon owns Zappos, an online shoe retailer, among its many other subsidiaries.

How does Zappos measure customer satisfaction?

Zappos measures customer satisfaction through various means, including customer feedback surveys, reviews, and tracking the rate of returns and exchanges.

Why does Zappos deliver so fast?

Zappos’ fast delivery is attributed to its efficient logistics and distribution network, which allows for quick order processing and shipping.

Does Zappos have a membership fee?

No, Zappos does not charge a membership fee for shopping on its website.

Where can I find the best shoe prices?

To find the best shoe prices, consider checking multiple online retailers, official brand websites, and comparing prices during sale seasons or major holidays.

What is the best place to buy legit Jordans?

Official brand stores like Nike or authorized retailers like Foot Locker are reliable places to buy legit Jordans to ensure you are getting authentic products.

Are my StockX shoes fake?

StockX is a reputable marketplace for sneakers and streetwear, known for its authentication process. However, there have been rare cases of counterfeit items slipping through. If you have concerns about the authenticity of your StockX shoes, you can reach out to their customer support for assistance.

What is the most worn shoe in the world?

As of my last knowledge update in September 2021, I don’t have data on the most worn shoe in the world. Comfortable and versatile shoes like sneakers, flip-flops, and sandals tend to be popular for everyday wear.

Which is the most comfortable shoes?

Comfort in shoes is subjective, and it depends on individual preferences and foot anatomy. However, brands known for producing comfortable shoes include Nike, Adidas, New Balance, and Birkenstock, among others.

Is it better to buy shoes in the morning or at night?

It’s generally recommended to buy shoes in the afternoon or evening. This is because our feet tend to swell throughout the day, and trying on shoes when your feet are at their largest can help ensure a better fit.

Should you buy shoes a size bigger?

The sizing of shoes can vary between brands and styles, so it’s essential to try shoes on and get the right fit. Buying shoes a size bigger may not always be necessary, as it can lead to an improper fit and discomfort.

How many years should a pair of shoes last?

The lifespan of a pair of shoes depends on factors like the quality of materials, frequency of use, and the wearer’s gait. On average, well-maintained shoes can last anywhere from 6 months to 2 years.

Is it safe to trust Amazon?

Amazon is generally considered a safe and trustworthy platform for online shopping. However, as with any online platform, it’s essential to remain vigilant and take necessary precautions while making purchases.

Will Amazon refund me if I get scammed?

Amazon has policies in place to protect buyers from scams and fraud. If you encounter any issues with a purchase, you can reach out to Amazon’s customer support for assistance and potential refunds.

Who is Zappos biggest competitor?

Zappos faces competition from various online and brick-and-mortar retailers, including Foot Locker, DSW, and other online shoe stores like Nike, Adidas, and Puma.


  • If you prioritize customer service, a user-friendly experience, and a straightforward return policy, Zappos might be the better choice for you.
  • If you’re looking for a wider selection, potentially better deals, or you’re already an Amazon Prime member wanting to leverage the shipping benefits, Amazon could be the way to go.

In the end, both sites are reliable and reputable. Your decision might come down to personal preference, the specific shoe brand or model you’re after, or the deals available at the time of purchase.